Privacy Policy. Your privacy, handled with care.

Green Trade Hardwood GmbH ("GTH", "we", "us") operates the B2B marketplace available at greentradehardwood.com. We are based in Klagenfurt, Austria and act as the data controller for the personal data described in this policy.

Questions about this policy or your data can be sent via our contact page.

• Account & business data you provide when registering or sending an enquiry (name, company, role, email, phone, country).
• Transactional data related to RFQs, quotations, orders, shipping documents, and EUDR due-diligence records.
• Technical data such as IP address, browser type, device, language, and pages visited.
• Cookie & analytics data as described in our Cookie Policy.
• Communications you exchange with us by email, contact form, or chat.

• To operate the marketplace and provide the services you request.
• To verify counterparties and meet EUDR, KYC, and anti-fraud obligations.
• To send transactional and service messages.
• To improve the site, measure performance, and secure the platform.
• To send marketing communications where permitted by law and only with consent where required.

We rely on the following legal bases under Articles 6 and 9 GDPR:

• Contract — to provide the services you request.
• Legal obligation — for EUDR, tax, and accounting requirements.
• Legitimate interests — to secure, improve, and promote our services in a proportionate way.
• Consent — for non-essential cookies and direct marketing where required.

We share personal data only with:

• Counterparties to a transaction you initiate (buyer/seller).
• Vetted service providers (hosting, analytics, email, payments) acting as processors under written agreements.
• Authorities and auditors where required by law (e.g. EUDR competent authorities).

We do not sell personal information.

Where data is transferred outside the EEA or UK, we rely on adequacy decisions or Standard Contractual Clauses with appropriate safeguards.

We keep personal data only as long as necessary for the purposes described above, or as required by law (typically up to 10 years for trade and EUDR documentation).

If you are in the EEA, UK, or Switzerland, you have the right to:

• Access, rectify, or erase your data.
• Restrict or object to processing.
• Receive your data in a portable format.
• Withdraw consent at any time.
• Lodge a complaint with your supervisory authority (in Austria: Datenschutzbehörde).

California residents have the right to know, delete, correct, and limit the use of their personal information, and to opt out of any sale or sharing. We do not sell personal information. You can exercise these rights through our cookie preferences ("Do Not Sell or Share") or by contacting us. We will not discriminate against you for exercising these rights.

We honour equivalent rights under other local laws including Brazil (LGPD), Canada (PIPEDA), and the UK Data Protection Act.

We apply technical and organisational measures including encryption in transit, access controls, and regular reviews. No system is perfectly secure; please use strong passwords.

Our services are for business use and not directed to children under 16.

We may update this policy from time to time. Material changes will be announced on this page with a revised "Last updated" date.

Green Trade Hardwood GmbH — Klagenfurt, Austria. Reach us via our contact page.